| Continental
Guest Services Corporation (CGS),
and all of our wholly-owned
subsidiaries including Golden/Leblang Theatre Ticket
Services and Golden-Penn can trace their history back
over 100 years to 1894. Since its inception, we have
built a reputation for integrity, honesty, and reliability
through personal attention to hotel guest needs, ethical
handling of all transactions, and seven days-a-week/365
days-a-year guest service.
What We Offer
A complete menu of services,
including: theater and sporting event tickets, sightseeing
tours, airport transportation, private luxury limousine
services, restaurant reservations, and almost any
other service in demand by business and vacation travelers.
Our hotel & theater packages
are well known for their uniqueness and value. CGS
Packages can be customized for any occasion, and can
be as simple as dinner with a Broadway show to a multiple-day
stay complete with hotel accommodations, theater tickets,
dining, sightseeing, and luxury transportation.
CGS
limousine and city sightseeing service contractors
are selected based upon a commitment to quality and
professionalism. Moreover, our policy of complete
customer satisfaction remains consistent with the
highest standards of the hotel industry.
Tickets - The Continental
Guest Services Advantage
Purchasing theater tickets can
be a daunting process. Given the array of options
to choose from, how can you be sure your ticket services
provider is reputable, conscientious, and has a primary
interest in addressing your needs, first and foremost?
Before you purchase tickets
from anyone, we suggest asking the following questions;
see how that company stacks up against the Continental
Guest Services advantage:
| 1. |
Is
the company reliable? Can you depend on them
to put you, the customer, first?
CGS and Golden/Leblang
Theater Tickets have been proudly serving the
public for over 100 years, and we stand by our
time-tested reputation. Once a ticket order
is placed through us, customers can be assured
those tickets will arrive at their destination,
whether that means the hotel, the theater box
office, or any restaurant in the theater district.
|
| 2. |
Are
they available and easy to reach?
At Continental Guest Services,
you will never see a “Closed Today”
Sign. We are available to the public 365 days-a-year,
ready to serve our customers' needs.
We currently maintain a staff of 160 people -- 50 main office staff and 110 agents located
at our 33 remote hotel lobby desks throughout New York.
For questions regarding
any of our various services, we can easily be
reached at 1-800-BWY-TKTS.
Our experienced specialists are at your disposal
from Monday to Saturday, 8AM-8PM EST, and Sunday
9AM-6PM. During the months of November and December
we are open Monday through Saturday, 8AM-9PM
EST and Sunday 9AM-6PM. |
| 3. |
Do
they offer good seats, and are they willing
to share seat locations before you purchase
tickets through them?
CGS
can furnish tickets to just about everything
in New York -- either in advance or up until
the day of the performance. Since we have access
to so many high-quality tickets, customers have
close to a 100% chance of having their requests
filled for any of the top hit shows. Moreover,
a CGS
ticket representative will be more than happy
to share with you where you will be seated at
a particular venue before you purchase the tickets.
|
| 4. |
Do
they allow cancellations?
For a minimal fee, CGS
accepts cancellations and exchanges up to 24-hours
prior to curtain time. Given our large reserve
of tickets, and our numerous locations throughout
New York, customers stand an excellent chance
of having their tickets re-sold, even within
the 24-hour time frame. |
| 5. |
Do
their customers have positive things to say
about them?
At CGS we're committed
to providing our customers with the best possible
experience - and the results speak for themselves.
We frequently hear back from many satisfied
customers who are often overjoyed at the service
they've received. Visit our customer testimonials
section for a sampling of rave customer reviews.
|
| 6. |
Are they experts
in the field and are they as concerned about
your New York experience as you are?
Because we specialize in
New York events, and have been doing so for
so long, our sales staff has deep knowledge
of all things New York. So, for example, if
you're in need of a recommendation for a restaurant
near your show, advice on the best place to
sit in a specific theater, or the best shows
for young children, we can help. Just ask –
we're never more than a phone call away! |
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